Returns & Refund Policy

Effective Date: January 1, 2026

Last Updated: January 1, 2026

Overview

At EcoSunFire, we are committed to your satisfaction. This Returns and Refund Policy outlines the procedures and conditions for returning products and requesting refunds. Please note that at this time, we are in our pre-launch phase and do not yet sell products directly through this website.

Pre-Launch Status

As of the effective date of this policy, EcoSunFire is in pre-launch mode. We are currently collecting launch list signups and do not yet accept orders or payments for products. This Returns and Refund Policy will become fully effective when we begin accepting product orders, which we anticipate will be in January 2026.

Email List Subscriptions: If you have subscribed to our launch updates email list, you may unsubscribe at any time by clicking the "unsubscribe" link in any email we send, or by contacting us at support@ecosunfire.com. There is no fee or refund associated with email list subscriptions.

Return Policy (When Purchases Begin)

When we launch product sales, the following return policy will apply:

Manufacturer Warranty and Return Terms

Our products are backed by manufacturer warranties and return policies. The specific terms, coverage periods, and conditions will vary by product and manufacturer. Full details will be provided:

  • On individual product pages at the time of purchase
  • In the order confirmation email
  • In the product documentation included with your shipment

General Return Guidelines

While specific return terms will be provided at the time of purchase, we expect our general return framework to include:

  • Return Window: Returns accepted within a specified period from delivery (typically 30 days, but may vary by product)
  • Condition Requirements: Products must be unused, unassembled or reassembled in original packaging, and in resalable condition
  • Return Authorization: Contact customer support to initiate a return and receive a Return Merchandise Authorization (RMA) number
  • Return Shipping: Return shipping costs may be the responsibility of the customer unless the return is due to our error or a defective product

Non-Returnable Items

Certain items may be non-returnable for health, safety, or hygiene reasons. These will be clearly marked on product pages and at checkout. Examples may include:

  • Products that have been fully assembled and used
  • Products with damaged or missing packaging
  • Clearance or final sale items (when applicable)

Refund Policy (When Purchases Begin)

Refund Processing

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be issued to the original payment method
  • Processing time is typically 5-10 business days after approval
  • You will receive a confirmation email once the refund has been processed

Partial Refunds

Partial refunds may be granted in certain circumstances, such as:

  • Products with obvious signs of use beyond inspection
  • Products returned without all original packaging or accessories
  • Products damaged during return shipping (if not adequately protected)

Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately at support@ecosunfire.com with:

  • Your order number
  • A description of the defect or damage
  • Photos of the defect or damage (if possible)

We will work with you to arrange a replacement, repair, or refund at no additional cost to you. Defective or damaged products may be covered under manufacturer warranties, which we will help facilitate.

Exchanges

At this time, we do not offer direct product exchanges. If you wish to exchange a product for a different model or configuration, you will need to:

  • Return the original product following our return procedures
  • Place a new order for the desired product once your return is processed

We will do our best to expedite this process for you.

How to Initiate a Return

When product sales begin, you can initiate a return by:

  1. Contacting our customer support team at support@ecosunfire.com
  2. Providing your order number and reason for return
  3. Receiving a Return Merchandise Authorization (RMA) number and return instructions
  4. Packaging the product securely in its original packaging (if possible)
  5. Shipping the product to the return address provided by our support team

Important: Do not ship returns without first contacting us and obtaining an RMA number. Returns sent without authorization may be refused or delayed.

Return Shipping Address

Return shipping addresses will be provided by our customer support team when you initiate a return. Do not return products to the address on the shipping label, as fulfillment centers may not accept unsolicited returns.

Manufacturer Warranty Service

Many of our products come with manufacturer warranties that cover defects in materials and workmanship for a specified period. If your product is covered by a manufacturer warranty, we will assist you in:

  • Filing a warranty claim with the manufacturer
  • Arranging warranty service or replacement parts
  • Coordinating repairs if applicable

Warranty terms and coverage details will be provided at the time of purchase.

Cancellations (When Purchases Begin)

Orders may be cancelled before shipment by contacting our support team as soon as possible. Once an order has been shipped, it cannot be cancelled, but you may return it following our return policy once it is delivered.

Contact Us

If you have questions about returns, refunds, or warranties, please contact us:

Email: support@ecosunfire.com
Website: Contact Form

Our customer support team is here to help ensure your satisfaction with EcoSunFire.

Changes to This Policy

We reserve the right to update this Returns and Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically, especially before making a purchase.